Customers feedback

Write to us to let us know what you think...

We take pride in what we have to offer and we care about our customer's satisfaction. Please write to us and tell us what you think about our products and services, this will help us continue to improve and give you the best we can.'

'We received are order the next day, collars are fab and service is excellent - thank you! Jenna Cocking'

'Dear Kyra & Luna, I just want to say a big huge thank you for being the best pet boutique ever, Jack has now had quite a lot bought for him to include,collars, leads, beds, toys etc. Your service is second to none as I order one day and then they arrive here the very next day all perfectly wrapped, so much care and thought goes into it I would not entertain going to any where else for Jack's needs, Cris you are always there at the end of the phone with doggie advice and your web site is so...............very welcoming, Kyra & Luna you are the very best. Del McKay'

'Just wanted to say thanks for my order. I ordered the pet carrier which I thought was expensive and had to think a little while before ordering it;s great i love it. When i picked up my pug pup the breeder commented on how good it was and little mei bo just curled up and fell asleep no crying at all. Also thanks for advising me on a bigger jumper looking at it i'm sure your right. Brilliant products and i'm sure i'll come back as she grows. Ruth' 

'I just wanted to say how impressed I was with the service your company provided. I ordered a collar and lead yesterday and it arrived this morning. Excellent! Will recommend your company to friends. Thanks. Emily'

'hi cristina, received my order today, wow thats fast, thanks very much, will be sending your site onto my friends.lorraine'

'Hi, Just wanted to let you know how pleased I am with Tilly's 'Puppy' collar and 'Bow Wow' ID tag! They are both gorgeous and I was amazed how quickly they were delivered, and how nice the presentation was all wrapped in tissue paper. And the ID tag came addressed to Tilly which I thought was really cute. I will be sure to recommend you. Thanks a lot Vicky'

'Many thanks for the speedy delivery, I must say I rarely take time out to complement rather than complain! but I did think you are doing it right. Regards Alistair'

'Hi Cristina

On Monday afternoon I ordered a new Red Dingo collar & lead for Bingley and yesterday morning it was here! What brilliant service, you really are the best!Bingley says thank you, and so do we. Love and tail wags, Bingley, Rob & Jane'

'Hello.  I'm just e-mailing to say that the collar has arrived and I'm
delighted with it - as will my mad, spoilt, rescue Dalmation Cross be
when I put it on her! The real reason for writing is to say this is the first time I've used
your company and I'm really pleased with how quickly you've responded
and the quality of the goods.  I'll definitely be recommending you to
friends. Thank you. Freda'

'I would just like to say how pleased I am with the products i have bought my puppy Molly (pug) a princess bowl and pheonix collar and lead. Also exellent customer service and prompt delievery ordered one day and arrived the next Thank you Lynne'

'I hope you don't think I'm too complimentary, but I have to tell you about my experience using the coat for the first time.  My Bearded Collie, Nimmie, loves to chase the frisbee and jumps up higher than a person, and flies through the air to catch it.  We took him to play in the field.  The coat did not move out of place and Nimmie was totally uninhibited by the coat. My husband and I are absolutely thrilled with it. Your service was terrific as well Truly amazing!.  Thanks again.  Judy'

"Boo's collar arrived today, just wanted to let you know how pleased I am with the collar and the service you provided, thank you very much. Anita"

"Just wanted to give some feedback and say how pleased I am with the quality of both the Phoenix leather collar/lead  and the Dublin Dog collar for my black Labrador, Badger.  He looks fab in both, though as he is only 5 months old there’s plenty of room for growth!  Will send photos when I’ve got a couple of really good ones.  Being a Labrador  he also loved the treat! Finally, excellent service as the order came next day.Many thanks Julie"

“We bought the cutest little ‘burnt orange’ knitted jumper for Frank, our mini Dachshund, which is just perfect. The level of service, considering it was our first purchase from Kyra & Luna, was exceptional. The packaging and attention to detail was fabulous, and made it a real pleasure to buy from them. The product quality was also great, we didn’t spend much this time but were treated so well we will be back for more, Matt”

'I was very delighted with the service I received from Kyra and Luna's
pet boutique, they were very helpfull and I received my luxury pet bed
the very next day, Thank you, Tina Barry xx'

'Thank you for Duca's lovely pink sparkling collar, it suits great on my little girl. She looks amazing and all her friends are jelous. Absolutely darling collar, fast ship, beautiful packaging and great communication. You're great! Thank you Kyra and Luna once again. Kindest regards, Duca & Jelena, Belgrade'

'I really owe Kyra and Luna Pet Boutique a big thank you. All three orders have been flawless in terms of customer service, quick delivery and quality of products. The pink matching Meeru collar and lead looks fabulous on my white standard poodle. The Dingo ID tags are excellent quality, of a good weight, great fun and very reasonably priced. My daughter thought the cat collars I sent her 'rocked' and she is very choosy. Most of all, your products are of a quality and style very hard to find elsewhere. I will definitely be buying your products again, not only for myself, but when I need a gift for my pet-loving friends. Thank you Kyra and Luna! D Ward, Oxford'

'I am loving every minute of my shopping at Kyra and Luna's Pet Boutique. Everything is clear and there is no any hidden extras and their customer service is just fantastic. Every time I ordered something it came in immaculate packaging and I did not have to wait too long to get it.
I could not be happier to find this website since the collars and leads I bought are just amazing and prices are reasonable too! I think I'll probably buy them all as I just love seeing my Boris in these dashing collars and leads. And Swarovski tags...Oh la la...there is nothing even similar to one I bought...It is elegant, beautiful and it can be worn with different collar colours.
I am sure I'll be a frequent shopper and visitor as I just love to spoil my gorgeous Boris...
Dijana, London'

' Thank you for Bambi’s lovely Swarovski ID tag it is really beautiful and worth every penny, your service is outstanding and second to none, all the little extras make your customer service amazing, I am really pleased. Thank you for the excellent service, I will be back soon and will deffinatley recommend you to all my dog lover friends. Jennifer'

'just to say i received my delivery the other day and i was absolutely delighted with the service i received from your company.
The delivery was prompt and I was truly impressed with the packaging- it was a complete surprise- a present in itself! and millie says thanks for her treat! my ordered goods were beautiful and your customer care is excellent.I would definitely use your company again and it goes without saying that i would highly recommend you to others. Thank you very much,beverly mills'

'Just thought I would drop you a note to say that Pepper's tag is absolutely fantastic...thankyou! We are going to take some pictures this weekend so I shall send them on to you. We have also decided to use the cinnamon bones as a type of favour for Pepper as the black ribbon really fits in with our theme!!!! Thanks again you have been a pleasure to deal with. With best regards Claire

'Thank you, you have both been very helpful and I've been very impressed with your great customer service and your range of products I'm sure I will be back many times infact I already have my eye on a few things for Meisha already - Nicola - Erskine'

'I Just wanted to say a huge thank you for Holly's lead - It's really comfortable when she decides she wants to take me for a walk Thanks again for everything, the service you give is first class, we will definitely be visiting again soon Kind regards,Claire & Holly xx'